Shipping Policy - Effective Date: 1st July 2023

Thank you for choosing Le Petit Four. We strive to provide you with the best service possible, including timely and reliable shipping of our delectable treats. This shipping policy outlines important information regarding the delivery of your orders:

1. Shipping Availability

We currently offer shipping services within Mumbai and for select products across India and internationally.

2. Delivery Timeframe

Our standard delivery timeline within Mumbai is 24 hours for all products (except cakes) from the time of order confirmation. Please allow 48 hours for cakes.

Alternatively, customers may book a convenient delivery slot of their choice.

Unforeseen circumstances may cause delays; we will notify you in such cases.

3. Shipping Charges

Shipping charges will be displayed at checkout before confirmation. Charges may vary based on weight, size, and delivery location.

4. Delivery Methods

We work with trusted third-party delivery partners. Upon dispatch, you will receive a confirmation email with tracking information.

5. Holidays and Shipping Delays

Delivery partners may experience delays during peak seasons or due to weather. While we aim for timely delivery, delays may occur.

Please allow for extra processing time during holidays or peak seasons.

6. Delivery Address

You are responsible for providing accurate delivery information. We are not liable for issues caused by incorrect or incomplete address details.

7. Delivery Attempts

If the recipient is unavailable, a re-delivery may be attempted at our discretion and may incur additional charges.

If re-delivery is not possible, the order may be returned and reshipping charges will apply.

8. Packaging and Freshness

Our products are securely packed to maintain freshness and quality. If you receive a damaged product, please contact us immediately with details and photos. We’ll investigate and take appropriate action.

9. Returns and Refunds

Due to the nature of our products, we do not accept returns or offer refunds once items are delivered and accepted. If you face any issues, please contact our support team.

10. Force Majeure

We are not liable for delays or delivery failures due to events beyond our control—such as natural disasters, transportation issues, strikes, or legal restrictions.

11. Amendments

We reserve the right to update this policy at any time. Changes take effect immediately upon being posted on our website. Please review periodically.

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